Terms and Conditions

Terms & Conditions


The following are the terms and conditions (“Terms and Conditions") that apply to our www.plincco.com website (the “Site"), Nexus Asia SdnBhd and its subsidiaries, divisions, associates and officers unless otherwise stated.

Please read the terms and conditions carefully before using this Site. By using this Site, you confirm your understanding and acceptance of the Terms and Conditions.  Please do not access and use this Site if you do not agree to these Terms and Conditions. The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided, and shall also be retrospective when specifically stated.  Please be advised that each and every time you use the Site will be taken to constitute your acceptance of the Terms and Conditions. You are responsible for regularly reviewing information posted on the Site to obtain timely notice of such changes.

Headings are inserted for convenience only and shall not affect the interpretation of the Terms and Conditions. Words imparting the singular shall include the plural and vice versa. References to persons shall include an individual or body corporate. References to “includes" or “including" or like words or expressions shall mean without limitation. These Terms and Conditions shall remain our copyright.

1. Definitions

  1. "Account" means the account the Customer registers on the Site.
  2. "Register" means when the Customer signs up to register as a Customer with the intention of purchasing a Product.
  3. "Acknowledgement" means Plincco’s acknowledgement of receiving the Customer’s Purchase Order, which will be sent to the Customer via email.
  4. "Confirmation of Order" means the email sent by Plincco to the Customer to confirm acceptance of the Customer order
  5. "Contract" means the agreement to supply Product according to the Confirmation of Order
  6. "Customer" means the person or legal entity identified in Plincco 's Acknowledgement or Confirmation of Order
  7. "Order" means the Purchase Order submitted by the Customer on the Site to Plincco for a Product from Plincco
  8. "You" means the person or legal entity who is browsing the Site and/or Customer
  9. "Password" means the password for the Customer’s Account
  10. "Payment Portal" means the third party payment portal or gateway facilitates online payment services for electronic commerce
  11. "Plincco" or “We" means Nexus Asia Sdn Bhd selling products to the Customer as identified in Plincco's Quotation or Invoice
  12. "Product" means the products as described in Order Confirmation and other products listed in www.plincco.com.
  13. "Confirmation of Order" means formal acceptance of Order of Customer.

2. Opening An Account

2.1 To place an order Customer must first open an Account on the Site.

2.2 To open an Account, Customer must:

  • be over 18 years of age - possess a valid credit or debit card issued by a bank acceptable to Plincco
  • have an email address for Plincco to communicate with Customer on matters related to the Site and especially in relation to any purchase order placed by Customer on the Site
  • provide all the information stated on the Site as required - ensure that the information provided is correct and accurate at all times

2.3 Plincco reserves the right to accept or decline any request to open an Account and/or Order without assigning any reason. Plincco further reserves the right to close any Account for any non-compliance of these Terms and Conditions.

3. Account Activation & Password

3.1 Opening an Account involves an account activation process to:

  • validate Customer’s email address - confirm Customer’s account opening instructions
  • set up Customer’s password

3.2 The Customer shall follow all the instructions provided on the Site and in the emails sent to the Customer from Plincco as part of the Account opening process, to complete the opening of Account.

3.3 Customer’s Account shall be deemed to be opened only when the Customer has received an email confirming that his/her Account has been opened. Customer shall be issued an Account number, a username and a password as set up by the Customer during the account registration for his/her Account. Customer is advised to keep his/her password confidential. It shall be the Customer’s responsibility to prevent unauthorized use of his/her Account. Plincco shall not be held responsible for any loss related to and/or resulting from any unauthorized use of the Customer’s Account howsoever arising

4. Ordering & Confirmation of Orders

4.1 All orders shall be made through the Site in accordance with the instructions provided on the Site.

4.2 Customer shall be responsible for checking and ensuring the product, quantities and prices are correct. Customer shall further be responsible for ensuring that all details provided are correct.Payment shall only be made through the approved payment gateway and/or portal as provided on the Site.

4.3 Unless otherwise stated on the Site, Customer shall pay for all shipping and handling charges and shall bear all country, provincial, government, state and local sales, use, goods and services, value added, excise, privilege and similar levies/taxes. 4.4 Upon receiving the Customer’s Order, Plincco shall notify the Customer via email an Acknowledgement to acknowledge receipt of his/her Order. This Acknowledgement of the Customer’s order does not constitute acceptance of the Customer’s order. Plincco may refuse to accept an Order for any reason, including unavailability of supplies. Neither Plincco's Acknowledgment of a purchase Order nor it's failure to object to conflicting, different, or additional terms and conditions in a purchase Order shall be deemed an acceptance of such terms and conditions or a waiver of the provisions hereof.

5. Acceptance & Confirmation of Orders

5.1 Acceptance of the Customer order shall be in the form of a Confirmation of Order via email sent by Plincco to the address provided in the Customer’s Account. 

5.2 Prior to the sending of the Confirmation of Order, Plincco reserves the right to refuse to process the Customer’s Order without assigning any reason.

6. Cancellation of Orders

6.1 Prior to Plincco’s acceptance of the Customer’s order by the issuance of a Confirmation of Order to the Customer, the Customer may cancel his/her Order without assigning any reason. The cancellation of Order shall be in writing and shall be via email specified on Plincco’s Site.

6.2 If Plincco receives the Customer’s cancellation instruction prior to the Confirmation of Order, there shall not be any direct charges from Plincco but Plincco shall not responsible for any charges that may be imposed by the Customer’s credit card or debit card company (if any). However, Plincco reserves the right to be reimbursed for any finance or administration charges imposed on Plincco by any third-party.

6.3 If the Customer’s cancellation of Order is received after the Confirmation of Order, and the Product has been already been sent to the Customer, the Customer will be required to return the Product in accordance with Clauses 8 and 9 below

6.4 If the Customer’s cancellation of Order is received after the Confirmation of Order but prior to dispatch, the Customer shall endeavor, without guarantee, to stop the delivery and assist in terminating the delivery process and cancelling the Order.

6.5 Subject to Clauses 8 and 9, no Order shall be cancelled and refund shall be made to the Customer once the Product is delivered to and received by the Customer. 6.6 The Customer fully acknowledges that as his/her payment made paid via a third-party payment portal, Plincco shall not be held responsible for the length of time required for refund or for any delays. Plincco undertakes to refund Customer’s payment, as soon as possible, less any reimbursable charges due to the third-parties including but not limited to the payment portal, Plincco’s delivery service provider, supplier, manufacturer and others.

7. Delivery

7.1 The Customer shall be responsible for submitting correct and accurate information relating to the delivery of the Product, including the name and address for delivery, as required to be filled in on the Site.

7.2 Plincco aims to deliver within the time indicated at the time of the Customer’s Order which may be updated upon the Confirmation of Order. Plincco shall not be responsible for any delays and shall not be liable to the Customer for any losses, liabilities, costs, damages, charges or expenses arising out of any late delivery not within the time indicated.

7.3 The Customer shall inspect the Product upon delivery for any obvious faults, defects or damage. If the Customer finds any obvious faults, defects or damage and wishes to have a replacement, the Customer must comply with Clauses 8 and 9 below.

8. Return of Goods Sold

8.1 Goods may be returned within 10 days of date of receipt of the Product in accordance with the replacement policy stated in clause 9 herein at the specified location as per Plincco’s invoice provided always that

  1. the Product must be unopened and shall be in a good re-saleable condition together with all of the manuals and other items included in the Product. Product packaging that has been opened shall be deemed to be used and shall not qualify to be returned; and
  2. the Customer shall notify Plincco in writing within two working days from the date of receipt of the Product.

In all other circumstances, the Product shall be deemed to have been accepted by the Customer as being in good condition and in accordance with these Terms and Conditions. The Customer shall not be entitled to withhold payment of the Product (if any) whilst any claim is being investigated by Plincco.

8.2 The date of receipt shall be as that shown on the delivery voucher signed by the Customer or his representative upon receiving the Product.

8.3 Upon receiving Customer’s notification as per Clause 8.1(b) above, Plincco shall contact the Customer via phone or email to verify whether the Product is qualified for returning under the conditions stated in Clause (a) above.

8.4 In the event the Product is qualified for returning, Plincco will inform the Customer of the specific reference number together with its address for the Product to be returned.

8.5 The Customer shall, at their own costs, deliver the Product to the address provided by Plincco.

9. Replacement Policy

9.1 Plincco reserves the rights to replace the whole of the Product or any part or parts thereof which may be found to be faulty or in need of investigation even where only a part of the Product is faulty or in need of investigation and will not accept any returned Product from the Customer if there is a non-compliance of Clause 8.1 above.

9.2 Plincco, in effecting such replacement, is under no obligation to replace the Product or any parts thereof with those that are identical in all respects to the faulty Product. Unless local laws determine otherwise, Plincco reserves the right to supply Product which are similar to the specification of the faulty Product. Plincco shall ensure that any Product or parts thereof used in replacement shall have at least an equivalent specification to the faulty Product or parts thereof. Plincco reserves the right to supply Product or parts thereof manufactured by whomsoever it shall, from time to time, deem appropriate.

9.3 The Product or any part or parts thereof replaced or removed shall become the property of Plincco or the manufacturer, as the case may be.

9.4 For the avoidance of doubt, the provisions of these Terms and Conditions shall apply to all replacements of any part or parts of the Product made by Plincco.

10. Product Warranty & Liability

10.1 Unless specified otherwise, Plincco DOES NOT give any warranty to the Customer that the Product is fit for any particular purposes as the respective manufacturer’s and/or distributor’s warranty has been provided in each Product sold by Plincco. Customer shall contact the respective Product manufacturer and/or distributor directly within the prescribed time in the event the Product develops a fault. The Customer shall utilize that warranty for the support of such Product and in any event not look to Plincco but shall look to the relevant manufacturer and/or distributor for such warranty support.

10.2 Customer shall be solely responsible for the evaluation of any Product and the decision to purchase and use any Product marketed on the Site.

10.3 Plincco shall not be liable in contract or in tort for any loss or damage suffered by any Customer howsoever arising from use of the Product and consumer rights are limited to those set out in these Terms and Conditions.

10.4 Subject to clause 10.8, Plincco's total liability herein in respect of each event or series of connected events shall not exceed the amount invoiced for the applicable Product.

10.5 The Customer shall indemnify Plincco and keep Plincco fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misuse of the Customer or by any breach of its contractual obligations arising out of these Terms and Conditions.

10.6 Customer agrees that Plincco will not be liable for Product being discontinued or not being available for use. Plincco shall not under any circumstances be liable to the Customer for any

  1. incidental, indirect, special or consequential damages,
  2. loss of opportunity,
  3. loss of revenue,
  4. loss of profit or anticipated profit,
  5. loss of business
  6. loss of contracts,
  7. loss of goodwill,
  8. loss arising out of business interruption; and
  9. loss arising out of or in connection with pollution or contamination, all arising out of or in connection with the purchase, use or performance of Product, even if Plincco has been advised of their possibility.

10.7 Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by Plincco shall be subject to correction without any liability on the part of Plincco.

10.8 Where under any applicable law, implied conditions and warranties cannot be excluded, Plincco's liability for breach of such conditions and warranties shall be limited, at Plincco's option,

  1. to the replacement of the Product or the supply of equivalent Product subject to the replacement policy stated in clause 9 above; OR
  2. to the payment of the cost of replacing the Product or of acquiring equivalent Product

11. Product Information

11.1 Plincco undertakes to provide as accurate as possible the Product information based on information provided by the Product’s supplier, distributor and/or manufacturer. Plincco shall not be held responsible for the accuracy or correctness of any information provided to Plincco by the Product supplier, distributor and/or manufacturer

12. Refunds

12.1 Subject always to Clause 6.5 above, Plincco shall endeavour its best effort to make the refund (if any) via the same payment portal that the Customer made payment for the Product on the Site. Any fees charged by the payment portal will be deducted from the amount due. Plincco reserves the right to issue payment directly to the Customer as alternative. Plincco reserves the option to offer to the Customer refund by crediting Customer’s Account on the site.

13. Customer's Obligation

13.1 During the continuance of these Terms and Conditions or any agreement of sale made between Plincco and the Customer, the Customer shall:-

  1. Make sure that proper environmental conditions (in particular those (if any) defined in the relevant Product’s user manuals) are maintained for the Product and shall further maintain in good condition the place where the Product is kept;
  2. Ensure that the Product is used in a proper manner, in accordance with the Product’s user manual;
  3. Use on or with the Product only such accessory, attachment, component or additional equipment or products as Plincco recommends, or are recommended in accordance with the Product’s user manuals, or are commonly and properly used on or with the Product.
  4. Not use in conjunction with the Product any accessory, attachment, component or additional equipment or products other than those which are specifically approved as compatible by the relevant Product’s user manuals.

14. Force Majeure

Plincco shall be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Plincco and Plincco shall be entitled to a reasonable extension of time for the performance of such obligations.

15. Export Restrictions

15.1 Each party, at its own expense, will comply with all applicable laws, orders and regulations of any governmental authority with jurisdiction over its activities in connection with these Terms and Conditions and any agreement of sale in relation to the Product made between Plincco and the Customer. Each party will furnish to the other party any information required to enable the other party to comply with applicable laws and regulations related to the Product. Plincco and Customer acknowledge that any Product licensed or sold under any agreement of sale maybe subject to import/export control laws and regulations, including those of the countries from which it was supplied and in which it is used and agrees to abide by those laws and regulations. The Product purchased may not be sold or otherwise transferred to restricted end-users or to restricted countries. The Customer and Plincco agree to comply with all applicable export laws, regulations and orders. In addition, each party agrees to indemnify, defend and hold the other harmless from any claims, demands or causes of action against the other due to the indemnifying party's violation or alleged violation of the applicable import/export laws, regulations and orders.

16. Governing Law

16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.

17. Consumers

17.1 Nothing in these Terms and Conditions shall affect the statutory right of a Customer dealing with Plincco as a consumer as defined in any consumer protection legislation intended to protect consumers in similar transactions.

18. General

18.1 The Customer shall not be assign or otherwise transfer any agreement of sale, or any of its rights and obligations hereunder whether in whole or in part without the prior written consent of Plincco. Any such unauthorized assignment shall be deemed null and void.

18.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

19. No Waiver

19.1 No failure or delay on Plincco's part in exercising any power or right under these Terms and Conditions or any agreement of sale operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.